Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

Using your NHS account (through the NHS website or in the NHS App)
Use the Accurx service
Hand in or post your computerised slip to the surgery

We do not take repeat prescription requests over the phone or email. You will also no longer receive a text response to say we have processed your prescription due to the volume of prescriptions we receive.

Collecting your Prescription

You can usually collect your prescription 2 working days after you have ordered it.

If your request is urgent we aim to process this within 24 hours.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

On the app or website where you order repeat prescriptions
Via the Accurx service
At any pharmacy that accepts repeat prescriptions

Prescription Charges

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line: 0845 850 0030
General public: Buy or renew a PPC online

Queries about your medication

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z

If you would like to speak to someone at the GP surgery about your prescription:

Pharmacy services

Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.

Conditions they can offer prescription medicine for are:

impetigo (aged 1 year and over)
infected insect bites (aged 1 year and over)
earache (aged 1 to 17 years)
sore throat (aged 5 years and over)
sinusitis (aged 12 years and over)
urinary tract infections (UTIs) (women aged 16 to 64 years)
shingles (aged 18 years and over)

If you are not within these age ranges, a pharmacist can still offer advice and support decisions about self care treatment with over the counter medicines, but you may need to see a GP for treatment.

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other health professional if needed. They will also update your GP health record, but your information will not be shared with anyone else.

Pharmacists can suggest treatments that do not need a prescription for a range of conditions.

Most pharmacies can provide prescription medicine for these conditions but contact them before visiting to check.

Find a local pharmacy